Icon Best answer by Traylaw 2 October 2011, 05:43 You are going to have to contact customer service. They will have you do a few tasks with the gps but they will finally just manually set your account up for lifetime map updates on your gps. 866 486 6866 Monday - Friday: 7:00 a.m. To 11:00 p.m.

The map will be upgraded first to the recent map (v8.75) before you are able to use the mapupdate service. The additional cost is calculated on how old the map is onto your device.

I bought a XL Classic yesterday from Halfords & came with UK, ROI and Western Europe maps. When I plugged it into TomTom Home, it come up saying there was an update to my maps (the Western Europe one). So I downloaded it and when it transferred across it came up saying I needed to activate the map. Problem is I can't find any activation codes - nothing in the box or on the receipt. Then I went to manage my TomTom and deleted the Western Europe map. Now when I turn on the TomTom it says it can't find any maps.

TomTom Start 60 6' Sat Nav with Full Europe Maps (45 Countries) - unbox with steve. - Duration: 8:55. Steve Mullins 74,440 views.

The company was founded in 1991 and, until 1996, developed business-to-business applications such as meter reading and bar-code reading. Subsequently, the company moved its focus to PDA software for the consumer market. Early mapping software included EnRoute, Citymaps and Routeplanner.

So what do I do? Try a factory reset (but will that mean I get my original maps back) or try and get my activation code from somewhere? Any help would be greatly appreciated. Hi Mike, I know where the maps are on my PC. I've just transferred over the 1gb Western Europe map but when I try to load it up on the TomTom (or go to Operate my XL) is comes up with a red screen saying: Problem with map You cannot use this map on this device: Western_Europe_1GB If I go to Manage my device and have a look at the maps section it shows the Western Europe map but it says 'This item cannot be used on this device because it needs to be activated first' So to me it seems like I'm back to the activation problem - where do I get the activation key from? I've got a serial number on the bottom of the box but I can't find any group of letters and digits (a total of 15 I believe?) Thanks for your help.

On if I hit Lost my product code it just takes me to the support section which tells me the usual stuff:. None of this is applicable because I didn't get a CD & my TomTom home app says I need to activate Any idea on where else I can find it? Mate there is no satellite bars - the TomTom won't boot up all the way because it says my map isn't supported.

So what do I do? Try a factory reset (but will that mean I get my original maps back) or try and get my activation code from somewhere? Any help would be greatly appreciated. Hi Mike, I know where the maps are on my PC. I've just transferred over the 1gb Western Europe map but when I try to load it up on the TomTom (or go to Operate my XL) is comes up with a red screen saying: Problem with map You cannot use this map on this device: Western_Europe_1GB If I go to Manage my device and have a look at the maps section it shows the Western Europe map but it says 'This item cannot be used on this device because it needs to be activated first' So to me it seems like I'm back to the activation problem - where do I get the activation key from?

So I did & it's just got the same serial number that's on the box. Problem is it's 12 characters long (mixture of numbers & letters) but the product activation page on the TomTom site says it's an invalid code. So once again I'm stuck.

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Their technology produces superior maps due to a thorough database which is kept current using a plethora of survey vehicles. TomTom maintains the biggest historical speed profile data base and house a singular real time traffic information service. As a result, they are able to offer a unique navigation service which can be housed on various hardware solutions.

You can check your exact model using the following link: target='_self If you are enabled to receive lifetime maps you should have a model number like either XXL540M or XXL540TM. Important is the M as it symbolizes the lifetime maps. All other users: You won't find an activation code as this a single North American promotion and therefore you'll have to purchase the 1 year map update subscription. Regards Lars. Hi Serge, did you change the account in between?

I bought a XL Classic yesterday from Halfords & came with UK, ROI and Western Europe maps. When I plugged it into TomTom Home, it come up saying there was an update to my maps (the Western Europe one). So I downloaded it and when it transferred across it came up saying I needed to activate the map.

I have their original boxes. But after a year I do not have the code card. It is deceptive to sell a unit advertised with 'lifetime maps' and then force a consumer to pay for a map update in order to be eligible to download lifetime map updates. The update should be tied to the unit's serial number, not a code card which can be misplaced or accidentally thrown away. Just another opportunity to sell TomTom's vastly overpriced maps. Hi, I can assure you that for newer devices there's no code on that card any more as the lifetime map updates are indeed linked to the serial number.

Here is the info when I go into the system info for the TomTom: App 9.061.576030.2, OS 567329 Map USA, Canada, & Mexico P v845.2670 Please let me know what is wrong. You can buy a upgraded map at the TomTom online shop: target='_blank' title='This website opens in a new tab in the browser Select your device from the dropdown menu, choose the map which has the same name as the installed map on the device. Click on the 'buy now' button. Follow on screen instructions to complete the purchase. Its also possible to buy a mapupdate subscription to receive 4 new maps a year (this is valid for a year). Go to the following website if you wish to buy the mapupdate service: target='_blank' title='This website opens in a new tab in the browser On the image at the top of the website there are two 'buttons', it has the title 'The world is constantly changing'. Click on the 'Update your map' image to receive a personalized offer in TomTom Home.

• Type in your code, select the checkbox to agree to the terms and then click Activate. Latest Map Guarantee You no longer need a promotion code to qualify for the Latest Map Guarantee. In MyDrive Connect the application automatically checks to see if you qualify for the Latest Map Guarantee.

I bought a XL Classic yesterday from Halfords & came with UK, ROI and Western Europe maps. When I plugged it into TomTom Home, it come up saying there was an update to my maps (the Western Europe one). So I downloaded it and when it transferred across it came up saying I needed to activate the map. Problem is I can't find any activation codes - nothing in the box or on the receipt. Then I went to manage my TomTom and deleted the Western Europe map. Now when I turn on the TomTom it says it can't find any maps.

• In the Main Menu of TomTom HOME, click on Use my activation code. • Enter your promotion code and click Next. • You will see a confirmation message when the promotional code is accepted. Select Continue. • If a newer map is available for download, you will see it listed on your screen. You can choose Install now or Install later. Note: If this screen displays the message ‘no items available’, it means you already have the latest map insalled on your navigation device. A new map is released approximately every three months.

I bought a XL Classic yesterday from Halfords & came with UK, ROI and Western Europe maps. When I plugged it into TomTom Home, it come up saying there was an update to my maps (the Western Europe one).

Hi - thanks for your help although I'm not sure I'm explaining it properly. I know where the map is, I've even transferred it back to the TomTom device but when I load up the device & try to select the map it says: Problem with map You cannot use this map on this device: Western_Europe_1GB If I go to Manage my device and have a look at the maps section it shows the Western Europe map but it says 'This item cannot be used on this device because it needs to be activated first' So to me it seems like I'm back to the activation problem - where do I get the activation key from? I've got a serial number on the bottom of the box but I can't find any group of letters and digits (a total of 15 I believe?). Ok, I downloaded that clear flash app and ran it 3 times but still have the same problem. Just continues to say: Problem with map You cannot use this map on this device: Western_Europe_1GB I've been looking into how to get this activation code and I keep reading that I need a product code which I don't seem to have. I got a little shrink-wrapped box when I bought it - there's no CD (so no activation code on it) and one crappy little user manual which doesn't have any codes on it.

So this is why I don't think it's a problem copying the map - it's how to activate it the map (which again seems strange to me - the device worked fine until I did this recommended update of the map).

Here is a link for that procedure.  Also never lose you activation code. You may have to use it again if something gets messed up with your account information. TomTom will not issue you another one if you lose it.

Now have not been able to update to new maps of US and Canada since then. The real problem is that all TomTom tells the buying consumer is 'lifetime maps and traffic edition' on the outside of the box. He or she does not get to open the box until after the puirchase. I am the owner of two of the TM edition XXL's.

EST Saturday: 9:00 a.m. EST  But before you do any updates it is a very good idea to create a backup of the memory in your gps. Here is a link for that procedure.  Also never lose you activation code.

These are codes or other offers for TomTom which have previously expired, or which our community of users has voted down over time although they might still be valid.

Hi - thanks for your help although I'm not sure I'm explaining it properly. I know where the map is, I've even transferred it back to the TomTom device but when I load up the device & try to select the map it says: Problem with map You cannot use this map on this device: Western_Europe_1GB If I go to Manage my device and have a look at the maps section it shows the Western Europe map but it says 'This item cannot be used on this device because it needs to be activated first' So to me it seems like I'm back to the activation problem - where do I get the activation key from? I've got a serial number on the bottom of the box but I can't find any group of letters and digits (a total of 15 I believe?). Ok, I downloaded that clear flash app and ran it 3 times but still have the same problem. Just continues to say: Problem with map You cannot use this map on this device: Western_Europe_1GB I've been looking into how to get this activation code and I keep reading that I need a product code which I don't seem to have.

They will have you do a few tasks with the gps but they will finally just manually set your account up for lifetime map updates on your gps. 866 486 6866 Monday - Friday: 7:00 a.m. To 11:00 p.m. EST Saturday: 9:00 a.m. EST  But before you do any updates it is a very good idea to create a backup of the memory in your gps. Here is a link for that procedure.  Also never lose you activation code.

Hi all, the lifetime maps are only available for North American users. When purchasing the device you should find a card in your box on which stands DO NOT DISCARD!! As well as a promotion code which you'll have to enter in the Activate Code menu.

The problem to me seems like something to do with activation. I can download and copy the map to the device fine.

Hi all, the lifetime maps are only available for North American users. When purchasing the device you should find a card in your box on which stands DO NOT DISCARD!! As well as a promotion code which you'll have to enter in the Activate Code menu. Sometimes you also get a wrong device sold due to some shop errors.

Purchased my XXL 540 - 2gb last year in about april, with Lifetime maps. The activation code worked well. Updated the Maps several times, got a new map the next time they came out. THEN, TomTom Home gave me an error, to solve it, was instructed to delete TomTom folders on my Computer. Next time that I tried to update to new maps, it said I had to pay for them.

EST Saturday: 9:00 a.m. EST  But before you do any updates it is a very good idea to create a backup of the memory in your gps. Here is a link for that procedure.  Also never lose you activation code.

Hi all, the lifetime maps are only available for North American users. When purchasing the device you should find a card in your box on which stands DO NOT DISCARD!! As well as a promotion code which you'll have to enter in the Activate Code menu. Sometimes you also get a wrong device sold due to some shop errors. You can check your exact model using the following link: target='_self If you are enabled to receive lifetime maps you should have a model number like either XXL540M or XXL540TM.

I purchased my TomTom XL back in March or April 2011 and just today installed TomTom Home and tried to enter my activation code for Lifetime Maps. Before I entered the code I updated everything until there were no more updates.

DJ 11/21/15 already used mubeen 11/17/15 The code you have entered has already been used. JAP JONES 8/9/15 My second Tomtom gps unit came with 'free lifetime maps', I didn't question 'whose lifetime '.MY LAST TOMTOM purchase Ron 6/11/15 Does not work. 'The activation code you entered has already been used. You cannot use the same code more than once.' Wjohnson 12/6/14 does not work Mike 10/29/14 The activation code you have entered has already been activated:/ mick 7/20/14 The activation code you have entered has already been activated.

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Seems like it won't work without have a map on it. Also I called Halfords to figure out where this product code is & they told me to look on the bottom of the device. So I did & it's just got the same serial number that's on the box. Problem is it's 12 characters long (mixture of numbers & letters) but the product activation page on the TomTom site says it's an invalid code. So once again I'm stuck.

TomTom offers three types of products: navigation devices, in-dashboard navigation and car control services and navigation software for installation on mobile devices. In-dashboard systems are released for the automotive market. The navigation devices and portable devices with installed software are referred to as units.TomTom Business Solutions products offer telematics services for fleet management, aimed at the business market. The latest of these is the GO 9000 which provides telematics services in a portable unit the same size as the TomTom sat navs.

To activate your Lifetime Map Update Service code using MyDrive Connect, follow the steps below: • Go to to download and install MyDrive Connect. [ ] • Connect your navigation device to your computer.

If not did you try to reenter your activation code? If not try if it helps. If all that doesn't help I recommend contacting CS and giving them the details about your problem. Maybe you'll have to provide them with proof about your purchase. Therefore it is helpful to have pictures of the purchase receipt, the device with the serial number readable, the box of the device best also with readable serial number as well as a picture of the promotion code card. When giving them all that proof they'll re-enable the map update service for you I'm sure. US phone CS: 866 486 6866 Monday - Friday: 7:00 a.m.

Problem is I can't find any activation codes - nothing in the box or on the receipt. Then I went to manage my TomTom and deleted the Western Europe map. Now when I turn on the TomTom it says it can't find any maps. So what do I do? Try a factory reset (but will that mean I get my original maps back) or try and get my activation code from somewhere?

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